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FREQUENTLY ASKED QUESTIONS
- We deliver regularly throughout North America, the Caribbean and the West Indies. We also deliver to South America and Polynesia on request.
- We generally produce within 3/4 weeks after order validation. In high season, the deadlines can be extended from one to two weeks.
In case of emergency, we manufacture our roller shutters and blinds in standard colors within 48 hours (depending on available stocks).
- We always offer our net prices, excluding delivery.
You can come and collect your orders from our premises or request a delivery.
If you opt for delivery, we will quote you for the delivery costs.
You can also use your transporter to come and collect your orders.
- We offer all the colors of the RAL palette, with added value.
In case of non-standard colors, the manufacturing time is extended from one to two weeks.
- We have order sheets for each product.
This avoids errors in taking dimensions and ordering.
We only start production when the order file is complete:
– quote validate
– duly completed manufacturing sheet
– payment received
- We offer costing software for hire that allows you to make quotes, factory orders and invoices.
It works for our products, but you can also create your own articles.
You can also integrate your own price lists if you are also a manufacturer.
It is a tool that allows you to save time for the edition of your quotes, not to make any costing errors and to place your orders online.
- We work with the main suppliers of the American market. You will therefore find with us a wide range of products available in the USA.
We also manufacture products of European design, such as HEROAL shutters and screen blinds.
We also manufacture rolling shutters with transparent slats of French design.
- We are also trader. We offer patio awnings, pergolas, home automation and other products that you can find on our website.
Our offer is growing regularly, and in particular thanks to our customers.
We love to hear your opinions and expectations, so don’t hesitate to ask us.
- We are manufacturer wholesaler for professionals.
Our clients are contractors, builders, installers, architects, real estate companies …
We do not offer installation.
Only products sold online are accessible to private buyers.
- No, we don’t do an installation.
When we have installation requests, we pass the requests on to our customers according to their geographic area.